Privacy Policy
Last updated: February 25, 2026
Jaipur Eye & Dental Hospital ("JEDH", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you visit our website (jaipureyedental.com), contact us, or use our healthcare services.
1. Information We Collect
1.1 Information You Provide
- Contact Information: Name, phone number, email address when you contact us via WhatsApp, phone, or web forms.
- Health Information: Medical history, symptoms, treatment records, prescriptions, and diagnostic reports provided during consultations and treatment.
- Insurance Information: Policy details, provider information for cashless treatment processing.
- Payment Information: Transaction details for payment processing (we do not store credit/debit card numbers).
1.2 Information Collected Automatically
- Website Analytics: We use Google Analytics (GA4) to collect anonymized usage data including pages visited, time on site, browser type, and device information.
- Cookies: Essential cookies for website functionality and analytics cookies for usage patterns.
2. How We Use Your Information
- To provide, manage, and improve our healthcare services
- To schedule and manage appointments
- To process insurance claims and payments
- To communicate with you about your treatment, follow-ups, and care instructions
- To respond to your inquiries via WhatsApp, phone, or email
- To improve our website and services through analytics
- To comply with legal and regulatory requirements
3. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal and health data, including:
- HTTPS encryption for all website communications
- Secure storage of patient records
- Access controls limiting data access to authorized medical and administrative staff
- Regular security reviews and updates
4. Data Sharing
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Insurance Providers: To process cashless claims and pre-authorizations with your consent.
- Referring Doctors: Medical information shared with referring physicians for continuity of care, with your consent.
- Legal Requirements: When required by law, court order, or government authority.
- Service Providers: With trusted third-party services (such as Google Analytics) that assist in operating our website, subject to their own privacy policies.
5. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian laws, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for data processing
- File a complaint with the Data Protection Board of India
6. Data Retention
Medical records are retained as required under the Indian Medical Council regulations and applicable healthcare laws. Non-medical personal data is retained only as long as necessary for the purposes described in this policy.
7. Third-Party Links
Our website may contain links to third-party websites (YouTube, Instagram, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
For pediatric patients, we collect information with the consent of a parent or legal guardian. All pediatric health data is subject to the same protections described in this policy.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
For any questions or requests regarding your privacy or this policy, contact us:
- Phone: +91 7976551251
- Email: dramit.eye@gmail.com
- WhatsApp: +91 7976551251
- Address: Jaipur Eye & Dental Hospital, Jaipur, Rajasthan, India